Chatbots are becoming more and more popular on sales website platforms and e-commerce sites. With the support of this tool, you do not need to be “on duty” in front of the computer screen 24/7 and can still provide customers with the most complete support. In this article, Hawk will introduce 6 best chatbot plugins for WordPress to help you improve the interactivity and customer support for your online website. Let’s find out together!
Table of Contents
1. Chatbots With IBM Watson
Chatbots with IBM Watson is a powerful WordPress chatbot plugin, developed on IBM’s Watson Assistant technology platform. You can use this chatbot with a free IBM Cloud Lite account and no need to provide a credit card.
This tool is fully integrated with features to create a 24/7/365 customer support chatbot with ease. The highlight of IBM Watson Assistant is its high customizability and good security.
main feature
- Using advanced AI technology from IBM.
- Integrate chatbots with any website.
- Store data on IBM Public Cloud.
- Collect customer information.
- Customize the design, color, and position of the chatbox on the page.
Advantage
- There is a free plan with many useful features.
- Highly customizable, using powerful AI technology from IBM.
- Natural language processing (NLP) technology.
- Built-in VOIP calling feature.
- Good security.
- The paid plan offers a 30-day trial.
Defect
- There are many settings that are quite complex, suitable for people with a technical background.
- The ability to manage customer data is limited.
- Paid plans are quite expensive, starting at 140 USD/month.
Price
Watson Assistant currently offers both free and paid plans. If you use the free plan, you can use the chatbot to chat with up to 1,000 users per month and store analytics data for 7 days.
If you want to interact with more users, you can choose a paid plan (Plus or Enterprise) with prices starting at 140 USD/month.
Rating: 4.5/5*
2. Tidio
Tidio – Live Chat, Chatbots & Email Marketing is a simple and very easy to use chatbot creation tool today. With Tidio chatbot, you can create quick response scenarios yourself without writing code. Currently this plugin is receiving a rating of 4.6/5* and has over 100,000 installs on WordPress.
main feature
- Easy integration with website, Facebook.
- Create response script flow for chatbot by drag and drop program.
- Collect, manage and analyze information about customers accessing the website.
- Provide mobile application for Android and iOS to track, manage data, chat requests of customers.
- Widgets are 100% mobile-friendly.
- Natural language processing (NLP) technology.
- Customize the design, color, and position of the chatbox on the page.
Advantage
- Simple, easy to use.
- Intuitive, user-friendly interface.
- There is a free version.
- There is a mobile app, making it easier for you to control and stay connected with your customers.
Defect
- When creating a flow for chatbots, blocks can move very freely. This will make the flow look messy if you are not careful when arranging.
- The features are still not flexible.
- Customization is not high.
- The free plan can only be used for up to 100 customers/month.
Price
Presently Tidio is providing chatbot packages with the following fees:
- Free – Suitable for Small Businesses: Chatbots can attract up to 100 unique visitors per month.
- Chatbots – Suitable for growing businesses: $39/month. Chatbot does not limit the number of visitors.
Rating: 4.6/5*
3. WP – Chatbot for Facebook Messenger Customer Chat
WP – Chatbot for Facebook Messenger is one of the most popular WordPress chatbot creation plugins today with over 10,000 active installs on the WordPress app store. Is a product of MobileMonkeythis plugin is currently recommended by Neil Patel and Backlinko (two big names in online marketing).
WP – Chatbot for Facebook Messenger allows you to integrate chatbot effectively on both Facebook platforms and WordPress website at the same time. This seamless connection will help you synchronize data and better manage marketing messages.
main feature
- Seamless integration of chatbot/live chat simultaneously on Facebook Messenger and WordPress website.
- Customize color, design, chat dialog (chatbox).
- Customer Information Management.
- Natural language processing (NLP) technology.
Advantage
- Simple, easy setup, no need to write code.
- Centralized message management on the same system, helping to ensure seamless, easy consultation for customers.
- Integrate your website with your Facebook page.
- Using drag-and-drop Mindmap, help create autoresponder script intuitively.
- There is a free package.
Defect
- Only for businesses/individuals with business on Facebook.
Price
In addition to the free plan, WP – Chatbot for Facebook Messenger also offers paid plans with the following prices:
- Operator Package: 19 USD/month.
- Startup package: 59 USD/month.
- Agency package: 199 USD/month.
Rating: 4.4/5*
4. Collect.chat
Collect.chat is a convenient chatbot creation plugin, mainly used for the purpose of helping customers to automatically book appointments and collect user data.
The highlight of this tool is its beautiful design, easy to use. However, Collect.chat does not have NLP integration, so it cannot recognize keywords or understand customer intent. Instead, this chatbot creation tool can only ask questions in a multichoice format for customers to choose from. This is a pretty big limitation for the chatbot builder plugin. But if you want to find a simple chatbot creation tool with many beautiful design options, you should still try the Collect.chat experience.
main feature
- An intuitive WordPress chatbot builder with many customizations in terms of interface, colors, design, and more.
- Statistics, customer data reports.
- Allow customers to book appointments.
- Logical jump allows you to change the chatbot’s question based on user feedback (this is a paid feature). See more information about logical jump here.
Advantage
- Easy to install and customize.
- Attractive design interface, combined with beautiful and intuitive emoji set.
- Quick questions can be created by dragging and dropping.
- There is a free version available.
- The paid version has a 30-day money-back policy if you’re not satisfied.
- There is quite a complete documentation.
Defect
- The features of the free version are quite limited, the number of responses (responses) per month is limited to a maximum of 50 people.
- Don’t use NLP.
- Does not integrate live chat.
Price
Collect.chat Offers the following service packages:
- Free plan: Provides basic chatbot features, up to 50 responses per month (suitable for low-traffic websites).
- Lite plan: 24 USD/month. Allow to receive up to 500 responses per month, support logical jump feature.
- Standard package: 49 USD/month. Allow to receive up to 2,500 responses per month.
- Plus plan: 99 USD/month. Allow to receive up to 5,000 responses per month.
Rating: 4.3/5*
5. ChatBot – WPBot by QuantumCloud
ChatBot – WPBot is an easy to install and functional chatbot plugin for online business websites. The highlight of the plugin is its integration with Google’s Dialogflow, allowing AI & NLP to be used for natural language processing and understanding customer intent when chatting.
ChatBot Free Version – WPBot is built to suit personal websites and small business stores. As for the paid version, it will have more advanced features such as: Messenger integration, exit-intent messages (a type of message that appears when customers intend to leave the page), …
main feature
- Integration with Google’s Dialogflow Agent API.
- Support inserting images, videos into chats.
- Collect customer information.
- Integrated live chat.
- Customize colors, icons, themes for chat frames.
- Provide additional utilities such as: Conversational Forms for ChatBot, ChatBot for Social Media, Voice Message, …
Advantage
- There is a free version with many useful features.
- The price of the paid packages is quite “stable”. There is a lifetime plan – just pay once, use it forever.
- Provides many addon support.
- Use Google’s very powerful Dialogflow platform.
Defect
- The design of the templates for the chat frame is not attractive.
Price
In addition to the free WPBot Lite version, the chatbot plugin also offers the following paid plans:
- Personal: 29 USD/year. Install on a single page (suitable for personal websites, retail sales).
- Master: 88 USD/lifetime. Install up to 100+ sites, support, auto-update for life.
- Ultimate: $199/lifetime. Install up to 100 websites, integrate with many advanced addons such as Voice, Multi Language, Extended Search, ….
Rating: 4.6/5*
6. Live Chat (+Chatbots) with Slack for WordPress by Hybrid.Chat
Live Chat (+Chatbots) with Slack for WordPress is a handy chatbot plugin developed by Hybrid.Chat. The platform gives you everything you need to build, deploy and measure chatbot performance without typing any code.
main feature
- Provide chatbot templates for many different fields (e-commerce, universities, banks,…).
- Interact with customers on web, Facebook, Whatsapp, SMS, Slack,…
- Installing a chatbot on WordPress is easy by copying and embedding the code.
- Collect and analyze customer data.
- iFrame Embed.
- Do A/B testing.
- Integrated live chat.
Advantage
- Integrating chatbot on website is simple.
- There is a free version with quite a few useful features.
Defect
- The custom interface is monotonous, unattractive, which can confuse users when creating complex scenarios.
- The manual is sketchy.
Price
- Free: Up to 100 chats per month.
- Essential: $29/month. Up to 1,000 conversations per month.
- Pro: 79 USD/month. Up to 10,000 conversations per month.
The paid versions offer a 14-day trial period.
Rating: 4.3/5*
Bonnus: Other great chatbot creation tools for WordPress websites
Through the above article, it can be seen that each chatbot plugin has its own advantages and disadvantages. Depending on the purpose of use and the business scale of the website, you need to consider choosing the most suitable chatbot creation solution.
If your company does business on both website and Facebook simultaneously, you can choose WP plugin – Chatbot for Facebook Messenger of MobileMonkey to easily manage customer messages and data on 2 platforms.
In case you already have a good technical background and want to use a powerful and highly secure chatbot creation tool, you should choose Chatbot with IBM Watson.
If you prefer simplicity and convenience, then plugins such as Tidio, ChatBot – WPBot will be the right solution for you.
In addition to the list of chatbot plugins introduced above, you can also consider using “pure Vietnamese” chatbot creation tools such as FPT.AI Conversation, Hana Chatbot, Aha Chatbot, etc. to receive support for language processing technology. natural language (NLP) of Vietnamese optimally.
Hope the above article of Kite gave you more suggestions to build the right chatbot for your WordPress website. Good luck!
